Alternative Dispute Resolution - Contacts by Country

Last updated: September 17, 2026

If we can't resolve a complaint about your order directly, most countries give you a free or low-cost way to get an independent body to help, without going to court. Find your country below for how to reach the right one where you live.

 This page is about optional, out-of-court help. It doesn't replace or reduce any legal right you have (see “Your Local Rights Always Come First” in our Terms).

European Union & European Economic Area

If you have a complaint you couldn't resolve directly with us, you can contact the Austrian Internet Ombudsman at www.ombudsmann.at, or the Schlichtung für Verbrauchergeschäfte at www.verbraucherschlichtung.eu. We are not willing to take part in this kind of out-of-court process.

By law, unresolved complaints can be brought to the Consumer Mediation Service (Consumentenombudsdienst / Médiateur du Consommateur) at www.mediationconsommateur.be. This service is free for you.

Complaints and out-of-court dispute resolution in Bulgaria are handled by the Commission for Consumer Protection (Комисия за защита на потребителите – КЗП) at www.kzp.bg, where you can also submit a complaint online.

You can submit a complaint to the State Inspectorate (Državni inspektorat) at www.inspektorat.gov.hr, the authority responsible for consumer protection enforcement in Croatia.

You can contact the Czech Trade Inspection Authority (Česká obchodní inspekce – ČOI) at www.coi.cz for out-of-court resolution of disputes arising from online purchases; complaints can be filed through the ČOI portal.

You can submit a complaint to the Danish Consumer Complaints Board (Forbrugerklagenævnet) at www.forbrug.dk. A filing fee applies, but it's refunded if your complaint is upheld.

You can contact the Consumer Protection and Technical Regulatory Authority (Tarbijakaitse ja Tehnilise Järelevalve Amet – TTJA) at www.ttja.ee to start an out-of-court dispute resolution process.

If we can't resolve a dispute with you directly, you can file a complaint through the Signal Conso platform at signal.conso.gouv.fr.

In accordance with § 36 of the German Consumer Dispute Resolution Act (Verbraucherstreitbeilegungsgesetz – VSBG), we are not willing to take part in dispute resolution proceedings before a consumer arbitration board.

You are entitled to turn to the Budapest Conciliation Board (Budapesti Békéltető Testület) to resolve disputes arising from our online sales contracts with you, in a simple, fast, and cost-free manner outside of court:
Address: 1016 Budapest, Krisztina krt. 99, 3rd floor, room 111
Postal address: 1253 Budapest, P.O. Box 10
Phone: +36 1 488 2131
Email: [email protected]
Website: www.bekeltet.bkik.hu

You can contact the Competition and Consumer Protection Commission (CCPC) at www.ccpc.ie for information and advice about your consumer rights.

You can contact the Italian Competition Authority (Autorità Garante della Concorrenza e del Mercato – AGCM) at www.agcm.it for information about consumer protection. Since we sell digital content as well as physical books, disputes about digital content can also be referred to AGCOM's Conciliaweb platform at conciliaweb.agcom.it.

You can submit a complaint and start an out-of-court dispute resolution process through the Consumer Rights Protection Centre (Patērētāju tiesību aizsardzības centrs – PTAC) at www.ptac.gov.lv.

You can contact the State Consumer Rights Protection Authority (Valstybinė vartotojų teisių apsaugos tarnyba – VVTAT) at www.vvtat.lt to file a complaint or start out-of-court dispute resolution.

You can contact the National Consumer Mediation Service (Service national du Médiateur de la consommation) at meco.gouvernement.lu for out-of-court resolution of consumer disputes. This service is free for you.

You can contact the Netherlands Authority for Consumers and Markets (Autoriteit Consument & Markt – ACM) at www.acm.nl. Disputes can also be submitted to De Geschillencommissie (the Disputes Committee) at www.degeschillencommissie.nl, which handles sector-specific complaints.

You can contact the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów – UOKiK) at www.uokik.gov.pl. The dedicated online platform for consumer disputes is at polubowne.uokik.gov.pl.

You can contact the Consumer Directorate-General (Direção-Geral do Consumidor) through the Consumer Portal at www.consumidor.gov.pt for information on your rights and access to out-of-court dispute resolution.

For alternative dispute resolution, you can contact the National Authority for Consumer Protection (Autoritatea Națională pentru Protecția Consumatorilor – ANPC) at www.anpc.ro, which runs the ADR procedure available in Romania.

You can contact the Slovak Trade Inspection (Slovenská obchodná inšpekcia – SOI) at www.soi.sk for out-of-court resolution of disputes arising from online purchases.

You can contact the Market Inspectorate (Tržni inšpektorat RS – TIRS) through www.gov.si for consumer protection complaints and enforcement matters.

In accordance with Ley 7/2017 on alternative dispute resolution for consumer disputes, we do not currently take part in out-of-court consumer dispute resolution before the Consumer Arbitration System (Sistema Arbitral de Consumo). You can find more information at www.consumo.gob.es.

You can refer unresolved disputes to the National Board for Consumer Disputes (Allmänna reklamationsnämnden – ARN) at www.arn.se. We take note of ARN's recommendations. For general information on your rights, see Konsumentverket at www.konsumentverket.se.

You can contact the Office of Competition and Consumer Protection (Urząd Ochrony Konkurencji i Konsumentów – UOKiK) at www.uokik.gov.pl. The dedicated online platform for consumer disputes is at polubowne.uokik.gov.pl.

Outside the European Union / EEA

You can contact the Consumer Protection Directorate of the Ministry of Trade (T.C. Ticaret Bakanlığı) at www.ticaret.gov.tr/tuketiciler. For disputes below the yearly statutory threshold, you can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) in your district; larger disputes go to the Consumer Court (Tüketici Mahkemesi).

You can get advice from Citizens Advice at www.citizensadvice.org.uk or your local Trading Standards office. We are not currently registered with an approved ADR scheme.

You can get information and advice from the State Secretariat for Economic Affairs (SECO) at www.seco.admin.ch, the Foundation for Consumer Protection (Stiftung für Konsumentenschutz) at www.konsumentenschutz.ch (German-speaking Switzerland), or the Fédération Romande des Consommateurs (FRC) at www.frc.ch (French-speaking Switzerland).

You can contact the Authority for Competition and Regulation (Autoritat de Competència i Regulació d'Andorra – ACRA) at www.acra.ad.

You can contact the Competition and Consumer Rights Agency of Georgia at www.competition.ge for information on your consumer rights.

You can contact Jersey Trading Standards at www.gov.je/Business/TradingStandards.

You can contact Guernsey Trading Standards at www.gov.gg/article/1355/Trading-Standards.

You can contact the State Market Inspectorate (Државен пазарен инспекторат) at www.dpi.gov.mk for consumer protection matters.

You can contact the Administration for Inspection Affairs (Uprava za inspekcijske poslove) at www.upravazainspekcioneposlove.gov.me for consumer protection complaints.

You can contact the Secretary of State for Industry and Commerce (Segreteria di Stato per l'Industria e il Commercio) at www.gov.sm for consumer-related matters.